You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles: 1. You shall not host, display, upload, modify, publish, transmit, update or share any information which: (a) belongs to another person and to which You does not have any right to; (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilia, libelous, invasive of anther's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; (c) is misleading in any way; (d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; (e) harasses or advocates harassment of another person; (f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; (g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; (h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]; (i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; (j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); (k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; (l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; (m) contains video, photographs, or images of another person (with a minor or an adult). (n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout this Terms of Use, keracart's prior written consent means a communication coming from keracart's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization; (p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal; (q) interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services; (r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use. (s) harm minors in any way; (t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products; (u) violates any law for the time being in force; (v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (w) impersonate another person; (x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; (y) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offense or is insulting any other nation. (z) shall not be false, inaccurate or misleading; (aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. (ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers; 2. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity. 3. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means. 4. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website. 5. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or keracart's systems or networks, or any systems or networks connected to keracart. 6. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website. 7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. 8. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of keracart and / or others. 9. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. 10. Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website. 11. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner. 12. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but has no obligation, to monitor the materials posted on the Website. keracart shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect keracart views. In no event shall keracart assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information. 13. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website. 14. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website. 15. keracart shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in Distributed Denial of Services Return policy RETURNS AND EXCHANGES If something isn’t right or you just change your mind, we are happy to accept a return * Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below. THE IMPORTANT STUFF – OUR RETURNS POLICY CHANGED YOUR MIND? If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions: Item(s) must be returned within 3 days of purchase, together with proof of purchase. Items from the Cotton On Kids Baby and Cotton On Kids Swimwear range can be returned up to 7 days from the date of purchase, subject to all other terms and conditions in this policy. Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Returns for swimwear will be accepted if the protective gusset and labeling have not been removed. Underwear, earrings and cosmetics cannot be returned or exchanged because that’s gross! Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare. RECEIVED SOMETHING FAULTY? If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natures obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren't possible. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right? HOW TO RETURN AN ONLINE ORDER IN STORE We’ll happily accept online purchase You can return your item for an exchange or a refund in store.* If you placed your order using After pay, you can return your item in store for an exchange only. For return instructions, see our After pay Returns information. Drop in to a keracart store that stocks the brand you want to return. Bring along the packing slip that was included in your order or the tax invoice we emailed to you. (Sorry, it’s just one of those legal things we have to do.) Once we’ve checked that the Returns Policy above has been met, we'll offer you a refund or an exchange in store. HOW TO RETURN AN ONLINE ORDER BY POST If it’s not possible for you to visit a store, you can post your item back to us for a refund. We can’t do exchanges by post, sorry. If you received a faulty item in your online order and it’s not convenient to return it to a store, get in touch with us so we can help. If you want to return an item purchased using After pay, refer to our After pay Returns information. Head to returns.keracart.in to create and print a postage label. Complete the returns form that came with your order, pack the item(s) with the return form in a box or satchel, attach the postage label and send the parcel on its way. Once we receive the package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account about 3-9 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll send your parcel back to you, but we’ll contact you about it first. HOW TO RETURN AN IN-STORE PURCHASE If you purchased your item in store, you can return sent to keracart .refund or exchange, subject to our Returns Policy. Items purchased in store can’t be returned by post. Drop in to a keracart store that stocks the brand you want to return. Don’t forget to bring your proof of purchase! As long as the Returns Policy has been met, we'll offer you a refund or an exchange in store, on the spot. HOW TO RETURN A STORE TO DOOR ORDER If you purchased your item(s) using our Store to Door service, please refer to the return instructions for online orders. HOW TO RETURN AN ITEM PURCHASED WITH AFTER PAY You can return your After pay purchase in store for an exchange, or via post for a refund. Just make sure your return meets our Returns Policy, then follow the steps below. To exchange your item: Drop in to a keracart store that stocks the brand of item you want to exchange. Bring along the tax invoice we emailed you as proof of purchase. As long as the Returns Policy has been met, we'll offer you an exchange in store, on the spot. To return your item for a refund: Head to https://www.keracart.comafter pay-returns and submit a request Select the Returns and Exchanges form and complete with your details. We’ll contact you by email with everything you need to return your order for a refund. Below parameters will be considered at the time of quality audit 1. Product received must be same that was dispatched from our warehouse referring to your order. 2. Once it is confirmed that the received product matches with the dispatched, audit will be done on the basis of intact tag and unused condition. 3. If the product received without tags or in used condition, we will be unable to process your request. Refund in account/Refund in gift card The refund/replacement process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order. 1. Please note that the shipping charges and COD charges are non-refundable. 2. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank detail (Account Holders Name : (Same as billing name), Bank Name:, Account No:, Account Type:, IFSC Code) in remarks column so that we can transfer the money in your account. Please ensure that the detail that you enter is correct. Shopaholics will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. 3. In-case Refund in gift card as an option is selected, order amount will be converted into crocus credit and you will receive coupon code on your register email id and can be viewed in your “GIFT CARD", and you can use the credit to order a replacement or buy a new product. No deduction of payment gateway charges is applicable if refund mode is gift card. 4. There are no additional charges on reverse pickup in case of return/replacement (one time in which all the product to returned bought in offer for next reverse pick against same order number will be charged on acutals or customer has to dispatch his one for other remaining product which he has not send on first reverse pick up), reverse pick up takes upto 5-7 business days to be done. Points to be noted • In case if you wish to return the crocus product, please put a request on your accound for sizing issue in 7 days and manufacturing defect 30 days of receiving the product. • The items are in a resalable condition, unworn and with tags still attached. • Goods shall be couriered back to the shipping address encase the above quality parameters are not met in audit. • If re-shipped product is refused; it won’t be shipped again and your return request will be closed. How do I place return request? • We request you to kindly visit following link to register return request keracart General enquirers pertaining returns: 1. What should I do if I selected wrong option in RMA? 2. No worries! Cancel RMA and put new RMA request. 3. How many days does it take for product to be picked up? 4. Reverse pick up takes upto 5-7 business days to be done. We will be unable to confirm date and time for pickup in advance. 5. What should I do if do not have original package? 6. In case original packing is not available, you can use any packing material strong enough to hold the product. Please seal the parcel. 7. Is courier person aware what product he is picking up or where it is to be delivered? 8. Courier person may not have information about the product and delivery location, hence request you to mention warehouse address on parcel. 9. Will courier give provide me acknowledgement copy? 10. Courier person will provide you Reverse AWB against the parcel. In case he fails to provide the same don’t hand over the product. 11. What should I do if I’m unable to print label? 12. If you are unable to print label, request you to write the address and don not forget mention order no. 13. What happens after product is picked up? 14. After delivery of product at warehouse, you will receive email from our team confirming the receipt. 15. What if I’ve paid through COD? 16. In case of sizing issue with COD order, bank details will be requested at this stage Privacy Policy: Your personal information will be used according to our Privacy Policy process your refund or return. also read see our terms and conditions Mobile phones Not eligible for return if the item is "No longer needed". For Android smartphones, our Online Returns Center will prompt you to download the keracart app to diagnose issues with a defective smartphone. We will provide a resolution on the basis of the keracart app diagnostic results. In some cases, if you report an issue with your smartphone, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide a resolution. For items not as described/physically damaged, please contact us within 5 days for a free replacement. Electronics (including desktops, monitors, cameras, camera lenses, headsets), Musical Instruments, Gaming Consoles, Air Cooler, Shaving and hair removal, Solar power, Toy vehicles, Sports and Outdoor Toys. Not eligible for return if the item is "No longer needed" For damaged / defective items, or item not as described, please contact us within 10 days for a free replacement...... more details call our customer care number